It is complex to properly assess the energy performance of an existing house. Assessors need training and experience to recognise, rate and record the energy efficiency features of a house, and to thoroughly understand what customers will expect from them.
The qualification required for accreditation as a Home Sustainability Assessor is CPP4119 Certificate IV in Home Energy Efficiency and Sustainability.
Quality principles of a Home Sustainability Assessor include:
- Excellent customer experience: Assessors will demonstrate strong customer relationship and engagement approach and skills to deliver a positive experience for the consumer.
- Robust assessment approach: Assessors will have a strong ability to identify home energy efficiency features in the field. Accurate data entry skills are necessary to ensure assessments accurately reflect home performance.
- Consumer-focused energy efficiency upgrades advice: Assessors will have the skills to assess and present appropriate upgrades options whilst considering the needs of the household.
- Knowledge of safety and wellbeing: Assessors will have the skills to protect themselves and others while working.
- Robust administrative process: Assessors are given training and other support services, and must comply with administrative requirements, including audits.
- Consultation and continuous improvement: Assessors are invited to provide feedback to continuously improve the scheme.