How does HERA provide Quality Assurance within the Thermal Performance Industry?
HERA Accredited Assessors are committed to maintaining high professional standards and delivering quality outcomes for clients. The key principles of a HERA Assessor include:
- Professional Indemnity Insurance: HERA Assessors maintain Professional Indemnity Insurance appropriate to the nature, scope, and volume of the services they provide.
- Continuing Professional Development (CPD): HERA Assessors undertake ongoing professional development and complete the required annual CPD activities to maintain their knowledge, skills, and accreditation requirements. HERA Assessors complete at least 12 CPD points in each year of accreditation, where one point equals at least one hour of time spent undertaking the CPD.
- Exceptional Customer Service: HERA Assessors are committed to delivering a positive customer experience through professional communication, responsive service, and a customer-focused approach.
- Professional Assessment Practices: Assessors apply sound technical knowledge and accurate data collection methods to ensure energy ratings and assessments reflect the true performance of a home.
- Consumer-Focused Advice: Assessors provide practical and relevant energy efficiency recommendations tailored to the needs and circumstances of individual households.
- Strong Administrative Compliance: HERA Assessors receive training, resources, and support to help them meet accreditation obligations and maintain compliance with all administrative and quality assurance requirements.
- Quality Assurance and Reviews: HERA monitors assessor performance through quality assurance processes to ensure assessments are completed in accordance with current NatHERS requirements, applicable National Construction Code provisions, and industry standards.
- Consultation and Continuous Improvement: Assessors are encouraged to contribute feedback and participate in initiatives that support the ongoing improvement of professional practice and the broader energy rating industry.
- Professional Ethics: HERA Assessors adhere to the HERA Assessor Code of Ethical Practice, demonstrating integrity, professionalism, and accountability in all aspects of their work.
- Health and Safety: HERA Assessors conduct their activities in a manner that prioritises the health, safety, and wellbeing of themselves, their clients, and others, while complying with applicable workplace health and safety legislation.
Together, these principles support the delivery of accurate, reliable, and professional NatHERS assessments and reinforce HERA’s commitment to quality, integrity, and continuous improvement.
Switching to HERA was one of the best decisions for my energy-rating business.
As an independent not-for-profit AAO, they genuinely look out for the needs of assessors. Their accreditation processing, clear CPD point tracking, and reasonably priced Professional Indemnity Insurance make staying compliant straightforward and stress-free. Their team is always available when you need practical guidance.
Yanni Fragkoulidis
Thermal Energy Assessor
As a member of HERA, they support me in maintaining my accreditation, continuing professional development and keeping up to date with industry technical requirements, policies and standards, which is invaluable as a NatHERS assessor.
Kerrianne Treacy
Homestar
As a sole operator, I genuinely value the support HERA provides.
I originally joined HERA as they are a one stop shop with support, insurance, CPD and accreditation all in one package. Having stayed with them now for several years I have valued the personal fast response helping me with professional guidance, industry expertise and a network of knowledgeable people. I highly recommend HERA to other energy assessors looking for a supportive and professional industry association.
Emma
Energy Assessor
I can confidently say that HERA is easily the best.
Over 26 years as a company director in the energy efficiency industry, I’ve been accredited with Design Matters, ABSA and HERA. Both myself and the four other assessors in our office are accredited through HERA. Their quality assurance audits never feel like an interrogation. They genuinely work alongside you as a supportive partner. I highly recommend HERA to any assessor looking for a reliable, supportive and practical accreditation organisation.
Ian Zappala
Director, Energy Rating Consulting
I hold my accreditation through HERA and the support has been great.
Whether I’ve phoned or emailed with questions I’ve always had a prompt response. Where an answer is not immediately clear they will always let me know and get back to me as soon as they have a solution. Training and CPD resources are practical and up to date. When you’re out on the coal-face trying to help your clients navigate compliance pathways in a way that suits their build / budget it is always good to know you have a solid backing! I would happily recommend HERA to anyone looking to get accredited as an energy rater.
Daryl
Senior Energy Consultant, SeedHaus