Code of Practice

The House Energy Raters Association (HERA) and its accredited assessors are committed to promoting the highest standards of customer service, workmanship and business conduct, and full compliance with all applicable laws, regulations, codes, and standards relating to the Nationwide House Energy Rating Scheme (NatHERS).

This Code of Practice has been developed by HERA to apply throughout Australia, to ensure that the same high standards of commercial conduct shall be observed by all its accredited assessors in their dealings with each other, suppliers, customers and with the public.

This Code of Practice is produced to standardise and clarify these practice standards and thus maintain and raise the overall standard and standing of Accredited Assessors across Australia. It has been designed to comply with Australian Standard AS4269-1995 on Complaints Managing and Australian Standard AS 3806-1998 on Compliance Programs.

The Code of Practice expresses the values and responsibilities that are an important aspect of the NatHERS profession.

It is intended to assist accredited assessors to act ethically in the performance of their professional practice and to protect the rights and responsibilities of clients, other Assessors, and colleagues.

The Code provides the framework to guide accredited assessors in areas of common modelling requirements, within which professional judgement must be applied to determine the best energy rating in each situation.

It is important to note that the scope of work done by accredited assessors throughout Australia is varied and this Code may not cover every situation which may arise in day-to-day work. Where the Code of Practice does not provide explicit advice, accredited assessors should use their professional judgement and the Code of Practice to inform their decisions and should seek out professional advice as appropriate.